FAQ

Below are a few of the most common questions I am asked about commissioning a pet portrait. If your questions aren’t answered here, please do not hesitate to contact me at any time and I will happily answer any questions or requests you may have.

General

Everything you need to know about the process and requirements can be found on the HOW IT WORKS page. If you have any questions or concerns please feel free to contact me at any time and I will be more than happy to help you with the process.

The first things you should to do, is choose a photograph or photographs of your pet, choose a size for your portrait and decide whether you would prefer your pet portrayed in full colour or black and white, then contact me by e-mail or by filling in the Pet Portrait Order Form. If you are uncertain of what you would like, you can simply contact me with your concerns and I will be more than happy to help you decide on how to portray your pet best.

Depending on the size, medium and complexity of the portrait, it can take anywhere between 2 – 24 weeks of work. Larger complex pieces in oil with detailed backgrounds or multiple pets take the longest. My waiting list is normally 4-6 weeks but can be longer in busier periods such as Christmas and Mother’s Day. You will be advised upon ordering of the wait time and an estimated time of completion.

Absolutely! I need to be certain that you are 100% happy with how your portrait is coming along every step of the way. Your feedback during this process is essential for this reason, so there are a couple of options for you to do this. Progress photos can be posted on my Facebook page where you can comment on any changes required, or I can e-mail the photos to you for your feedback and approval. Just let me know which option you would prefer when ordering your portrait.

The price of the portrait is totally dependent upon the medium chosen, the size of the portrait and whether you require a tonal or detailed/scenic background. A detailed price guide can be found on the PRICES page. If you would like to discuss your needs, please feel free contact me at any time.

Your portrait will not be displayed on my website or facebook page until the portrait has been received by the recipient. Progress photos will be emailed to you for approval during the process.

Sure! The size of the portrait will usually depend on whether you want a head and chest, or full body portrait with detailed/scenic background. More information about which sizes best suit what, can be found on the PRICES & SIZES page. Custom sizes are also available which I will quote, obligation free, upon request. If you are not sure what size to choose, please feel free to contact me and I will be more than happy to help you choose according to your requirements.

Yes, unless you inform me otherwise. Your finished portrait will be part of my online portfolio and will be displayed in the corresponding GALLERIES of this website. If your portrait is a gift, images of the finished portrait will not be displayed until the recipient has received it.

No. Although I welcome feedback with small changes during the work in progress, once the portrait has been finished and has received your final approval, changes can no longer be made. Please let me know your thoughts during the progress stages. A portrait will not be deemed finished until it has your final approval. For further information, please read TERMS & CONDITIONS.

Most definitely! Your personal information is safe and secure. Your personal details are never sold, lent or given to any third party and your e-mail address is never displayed on my website. In the case of client testimonials, only your first name and general location will be seen below your comments. If you do not want your feedback (testimonial) displayed on my website, please let me know. Please read PRIVACY POLICY for more info.

About Photos

I usually work from one main photo, but will sometimes use other photos as reference if the main photo is not clear enough. Three photos are usually sufficient but if you’re not sure, send as many as you like and we can decide together. More information can be found on the PHOTO GUIDE page.

The larger the file size, the better. This allows me to see the smallest detail accurately. If you are taking photos with your digital camera, please send me the original file size. Sometimes, when photos are sent via e-mail, they are automatically resized smaller by the software. If this is the case, try to override the ‘reduce photo size’ setting to allow the full sized image to be sent. If you are sending a few photos, please send them individually.

Yes, they can. Although I do prefer sharp, clear photos, sometimes they are not always possible to attain, especially if your beloved pet has passed away and the only photos you have are old, faded and discoloured. Whether the photo is digital or analog, I can adjust the contrast, brightness and/or colour which enables me to see the details needed. Even old photos will result in a beautiful pet portrait.

You can either scan your paper photo/s on high resolution and send it/them to me via e-mail or by using the Pet Portrait Order Form, or you can post the photo/s to me and I will scan them at a high resolution. Your treasured photos will be very well looked after and returned to you with your portrait. If I can’t use the photos, I will post them back to you at no charge.

Yes. If you have a photo you love but there are hands holding your pet, or collars and tags you want removed, it’s no problem. If, for example, you would like a scenic background with your pet sitting on the beach but don’t have a photo of him on the beach, I can add a beach. Just let me know of your requirements upon ordering and I will send you a digital mock-up of how your portrait will look for your approval.

Digital Mock-Ups

A digital mock-up is used as a visual guide for the finished portrait. Before I start a portrait, I will create a digital mock-up of how your portrait will look for your approval. This is especially important for added scenic backgrounds, or for a multiple pet portrait. A digital mock-up will allow you to add or remove scenes and items and will give you a visual of how your finished portrait will look.

Yes. If you have a photo you love but there are hands holding your pet, or collars and tags you want removed, it’s no problem. If, for example, you would like a scenic background with your pet sitting on the beach but don’t have a photo of him on the beach, I can add a beach. Just let me know of your requirements upon ordering and I will send you a digital mock-up of how your portrait will look for your approval.

You certainly can. The pets you want portrayed don’t need to be in the same photo. Simply send me separate photos of your pets and I will create a digital mock-up of how your portrait will look. Please note that not all sizes are suitable for multiple pets. Please read the requirements on the PRICES & SIZES page.

Framing

Yes. Due to mistreatment of previously unframed artworks and for the protection and longevity of your investment, all pet portraits are professionally framed prior to leaving my studio and are ready to hang upon arrival. Portraits are always securely packaged and well protected for any trip and I have never had any issues with glass breakage due to the procedures I implement. For more information, please visit the FRAMING OPTIONS page.

All pet portraits are framed using only archival materials to ensure the artwork’s longevity. Australian and Imported Italian timber mouldings (never sythetic), double matboards, matching fillets, “UltraVue” non-reflective glass and name plaques (optional) are part of the complete framing package. These materials are used on all pastel and pencil pet portraits. Oil portraits are framed in a modern, floating frame or they can also be traditionally framed with slips and timber mouldings in a wide range of colours, styles and finishes. For more information, please read FRAMING OPTIONS page.

Absolutely! When the time arrives for framing, I will send you photographs of various frames to your specifications, butted up against the finished portrait so you can choose from there. Doing it this way, will give you an accurate visual of how the framed portrait will look.

I only entrust all my artwork with one framer, Scott from Dawsons Framing on the Gold Coast. Scott is well respected in his field both locally and internationally and his workmanship is second to none. He has an amazing eye for detail and is extremely fussy with everything he produces. I have been very fortunate to find him and I always know that my artwork will be treated with the utmost due care and the end result is never less than perfection. For more information, please read the FRAMING OPTIONS page.

Gift Vouchers

Absolutely! There are two types of gift vouchers; traditional and electronic. Electronic (e-mail) vouchers are the fastest if you are really short on time which can be sent within 24 hours. Traditional gift vouchers depend on the postal system, where it is being posted to, and can take from 1-3 days within Australia and 5-14 days overseas. Gift vouchers must be paid in full. Once a gift voucher is ordered and confirmed, an invoice for the amount chosen will be sent for payment. More information can be found on the GIFT VOUCHERS page.

Gift vouchers, both traditional and electronic, are valid for two (2) years from date of payment and must be redeemed within this time, after which the voucher becomes null and void. The date by which it needs to be redeemed will be on the voucher. Gift vouchers are not redeemable for cash and can only be used for pet portraits. Please read TERMS & CONDITIONS for further information.

Simply contact me and I will guide you through the process. You can also read through this website and choose a size and medium for your portrait, read the photo tips and choose or take some clear photos of your pet. The moment you contact me, your portrait will be secured on my client list.

Gift vouchers can be used for any custom pet portrait of your choice. If the voucher amount is less than what you have ordered, the difference will be payable by you upon your final approval of the portrait. Please read TERMS & CONDITIONS for more information.

Prints

Absolutely! I offer prints of your portrait in three (3) sizes; A5, A4 and A3. Prints are giclee printed using archival Epson inks onto acid and lignin free, cotton based art papers which are resistant to fading and ensure the longevity of your prints. You can order as many prints as you like, even years later as I document all final scans. 

No. Although I retain the copyright and reproduction rights of all my artwork (including commissions), I do not use a commissioned portrait commercially. Commissioned portraits are of a personal nature and for your personal use, which I respect. If the occasion should ever arise that I wish to use the image of your portrait for example, on a calendar, I will do so only with your prior written consent. Please read TERMS & CONDITIONS for further information.

No. Although ownership of the artwork is transferred to you upon receipt of payment (including commissioned art), I retain the copyright. Reproductions of the artwork is not permitted in any form. To do so without my prior written consent would be a breach of the Copyright Laws of Australia and will result in litigation. All my artwork including commissioned portraits are protected by these laws. More information can be found on the TERMS & CONDITIONS and COPYRIGHT pages.

Payments

Once you have placed an order for your portrait and we have gone through the selection process, you will receive a detailed invoice outlining the options chosen with the total amount. A 50% deposit of the total price will then be required prior to commencement of your portrait. The remainder of the invoiced amount will be payable upon your final approval of the portrait upon completion. The total amount needs to be paid within seven (7) days of final scan approval.

Payments can be made using a Credit/Debit Card via PayPal (a 2.9 surcharge applies), Direct Bank Transfer/Deposit, Personal Cheque or by Cash if you are picking up the portrait from me. Once you receive your invoice, instructions and details for all payment methods will be clearly outlined. Should you have any questions or requests regarding this process, please feel free to contact me at any time and I will be more than happy to help.

The 50% deposit is only refundable if I am advised by e-mail that you no longer wish to proceed with your portrait within 24 hours after the deposit has been paid. After the 24 hours have lapsed, the deposit is no longer refundable due to materials being ordered for your portrait. Please read TERMS & CONDITIONS for further information.

Packaging & Delivery

Your commissioned portrait will not be dispatched until payment has been made in full. Once payment has been finalised, I will package your portrait and deliver it using TNT Sensitive Freight, an Art Courier or an International Courier, depending on your location and the size of the artwork. Delivery time can vary between 2-10 days. I will let you know when the portrait has been sent with an estimated arrival time and a tracking number. More information can be found on the PRICES page.

Although I cannot guarantee that this will not happen, I can safely say that it hasn’t happened over the last 15 years that I have been shipping framed artworks internationally. Regardless of the artwork’s size, I personally package every painting personally from wrapping the artwork to custom making the heavy duty boxes in which they are secured. Every aspect of the artwork is well protected, including the glass. For more information, please visit the PACKAGING & DELIVERY page.

Absolutely! I love wrapping so if the portrait is for a special occasion such as a Birthday, Wedding or any other occasion, just let me know and I will wrap the portrait especially for your special occasion.

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