| SALES AND PURCHASE AGREEMENT
The Artist agrees to sell the Work to the Purchaser, and the Purchaser agrees to buy the Work from the Artist for the agreed price on the terms of this agreement;
The Price is the agreed amount between the Artist and the Purchaser for the Work which includes framing and delivery costs, if applicable.
ORIGINAL ART & PRINTS
Original Artwork and Limited Edition Prints displayed on this website are available for purchase unless stated with "N/A" (Not Available). Requests for additional photos and/or information about an artwork are welcome and encouraged before purchasing.
Payment
Payment is required in full within seven (7) days of invoice date.
Payment can be made using Direct Bank Deposit/Transfer, Credit/Debit Card via PayPal, or Cash for local pick-ups or deliveries.
Artwork will not be dispatched until full payment has been received.
Guarantee
A 100% Customer Satisfaction Guarantee is applicable on all Original Art and Limited Edition Prints displayed on this website, and excludes Commissioned or Custom Works.
Refunds
If the Purchaser is dissatisfied with the Work upon receivership, 100% of the purchase price will be refunded to the Purchaser once the Work and it's Certificate of Authenticity has been received by the Artist.
The Purchaser must contact the Artist via email requesting a refund within three (3) days from date of receiving the Work. The Purchaser will then be supplied with a Returns Form which must accompany the Work. The Purchaser will also be supplied with instructions for the return of the Work.
The Work must be sealed and returned in it's original packaging to the Artist within 10 days of notification to the Artist. Artwork must be free of damage (including frame), not defaced or altered in any way for a full refund to be granted. If the Work has been damaged, defaced or altered, a partial refund may be given and is solely at the Artist's discretion. A partial or full refund is not obligatory under these Terms and Conditions for damaged Works.
Freight costs incurred for the return of the Work to the Artist, are the sole responsibility of the Purchaser.
Refunds cannot be made to any other person other than the Purchaser.
COMMISSIONS
Commissions in oil, pastel or graphite are individually quoted and will attract a 20-40% surcharge, depending on the medium, style and complexity of the Work commissioned. The Purchaser is under no obligation to accept this quote.
Pet Portrait Commission price guide can be found here.
Commission Deposit
A non-refundable 30% deposit of the total price, which may be inclusive of framing and delivery costs (if applicable), is payable within three (3) days of receipt to the Purchaser and before a commissioned Work can commence. A commissioned Work will not be secured or deemed ordered until the 30% deposit has been received by the Artist. Commissioned Works are secured and created on a first booked, first served basis. The Purchaser will be advised of a start and finish date upon commission enquiry.
Commission Final Payment
Final payment for commissioned Work is payable only after the final scan/photograph of the finished piece has been approved by the Purchaser.
If the Purchaser is not completely satisfied with the finished Work upon it's final scan/photograph, and will not allow amendments to be made to the Work, the Purchaser is not required to make any other payments and the Work will then remain the property of the Artist. The Artist then has the right to sell the Work or reproduce the Work.
Payment
Payment is required in full within seven (7) days of invoice date.
Payment can be made using Direct Bank Deposit/Transfer, Credit/Debit Card via PayPal, or Cash for local pick-ups.
Amendments To The Commissioned Work
The Purchaser can request adjustments or changes during the Work's progress and these adjustments or changes will be carried out at no extra charge to the Purchaser. However, if the alterations or changes requested by the Purchaser deviate too far from the original commission, an additional fee may be charged to the Purchaser. Amendments will not be made to the Work once the final scan has been approved by the Purchaser.
Refunds
Refunds or exchanges are not available on custom or commissioned Work, and should not be necessary as the final payment is made only after the artwork's final scan/photograph has been approved by the Purchaser.
Digital Mock-Ups For Commissioned Work
Digital Mock-Ups are copyright of the Artist and cannot be used by any other artist as reference other than the Artist that created them being Susanna Bertolacci.
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